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by Khanna Shri Ram
Product Code: 27436132
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overview - Consumer Affairs
The consumer movement is a collaborative effort to provide protection to consumers from the unfair dealings of the trade and industry. Consumer Affairs articulates important reading and reference material for consumers from every layer of society, thereby empowering people individually and collectively to exercise their rights and responsibilities consciously. This book provides comprehensive coverage of consumer concerns which have been recently brought into focus, and which are still evolving. It includes adiscussion of: Consumer rights and responsibilities The Consumer Protection Act, 1986 The three tier consumer complaint redressal procedure Redressal agencies Important cases as examples Product quality, standardisation and testing Advertising and sales promotion social, ethical and legal aspects The Competition Act, 2002 with the latest amendments Sustainable development, green marketing and ethical consumerism With increasing consumerism in a free trade economy, there is an urgent need to create consumer awareness at the grassroots level, beginning with the student community. With this end in view, the University of Delhi has introduced an optional paper on consumer awareness for students of B. Corn (Hons) and the new B.A. programme. This is the only comprehensive text book that covers the syllabus for this paper in Consumer Affairs. The chapters are well written and the language is simple and easy to comprehend. This book will also prove useful to consumers, especially those dealing with consumer issues in the government, in companies, and those pursuing the redressal of consumer complaints.
About the Author
Sri Ram Khanna is Professor at Faculty of Commerce and Business at the Delhi School of Economics Campus, University of Delhi, where he has taught Marketing and International Business since 1982. He was formerly Dean of Faculty and Head of the Department. As a consumer advocate he has been practicing competition and consumer law and has conducted several cases at the MRTP Commission and tribunals under the Consumer Protection Act. In 1983, he set up the Voluntary Organisation in the Interest of Consumer Education (VOICE), along with some colleagues at Delhi University.
Offers - Consumer Affairs