Before you start shopping, you need to register yourself with us and give us information that will allow us to communicate with you regarding your transactions. Registration is very easy with HomeShop18. Three of our sections i.e. Shopping Cart, Shopping List and My Account are password protected. When you click on any of these links you will reach a sign in page. A new user can register here or members can login to their account directly.

Placing an order with HomeShop18 is quick and simple. As you browse through the Homeshop18.com, you can put the items that you want to purchase instantly in your Shopping Cart by clicking on the link 'Add To Shopping Cart'. Link to Shopping Cart is provided with every item that is displayed on the screen. If you haven't logged in yet, you will reach the login page.

We offer 15 Days No Questions Asked Money Back Guarantee. You can change your mind even after placing an order. We will take the product back and refund the full value of the product, only deducting the cost we have incurred in packing and freight. However, we request you to get in touch with us before using the product.

We are committed to protecting your personal privacy. HomeShop18 will not give out your telephone number or e-mail address, except where needed to deliver a product or service your order. We will not give out your credit card number or any account information unless you authorize it, e.g., processing a credit card payment. In other words, we will not rent or sell your name, address, email address, credit card information or personal Detail to any third party without your permission. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized shopping experience. However, we must cooperate fully, should a situation arise, where we are required by law or statutory obligation or legal process to provide information about a customer. If you have purchased from our store or subscribed to one of our newsletters, we may occasionally update you via e-mail of special new product arrivals, features or schemes on our site.

HomeShop18 uses the latest encryption technology and other methods to protect your credit card information. You can place your orders using Netscape's SSL encryption (the Internet standard for secure transactions). In fact, shopping online with a credit card at HomeShop18 is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that HomeShop18 offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. You need not worry about your credit card information because your bank will authorize the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue an authorization number and the electronic receipt would be generated.

HomeShop18 website is Thawte certified and secure for shopping transactions.

In fact, shopping online with a credit card at HomeShop18 is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that HomeShop18 offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure.

Never give your password to anyone online. Make your password at least eight characters in length and a maximum of 20. Create a password that includes a combination of numbers and letters. If you have fallen for an online scam and gave out your password, change your password right away. You can do this by entering the 'My Account' section and Modifying User Information. Once you have finished surfing through HomeShop18.com, do not leave the website open. The only way to log off from the site is to close the window.

You can modify the personal Details (e-mail address, phone numbers, password), shipping information, billing details;. Just log into your account and click on Modify User Information in My Account. The password must have at least 8 characters and a maximum of 20. It is also case-sensitive.

Forgot Password-If you have forgotten your password, then click on Shopping Cart or Shopping List or My Account and you will reach the Login page where there is a link to ?Forgot Your Password? ? You must remember your User Name and on entering that, you will be taken to your hint question. On answering the Hint Question in exactly the same words as you had entered during the Registration process ,you would be shown your password.

Once you have registered with us and logged into your account, you can click on Shopping Cart from any page and you can check on all the items you had put in there. You can also remove an item by deleting it totally or adding it to your Shopping List for later purchases. Incase you are happy with what you currently have in the Shopping Cart then click on the 'Check Out' button or browse through the site some more by clicking on the 'Continue Shopping' button. You can select the person to whom you wish to send the items. All you need to do is to select the name of the person (alias) whom you want to send that particular product and click on the update button. Incase you wish to add a new address, please click on 'add new address' and fill in the details in the subsequent page.

You can also change the quantity of the product, which you have selected to buy. All you need to do is to fill the desired quantity in the appropriate box and click update to register your change.

Occasionally we are sure you would like to indulge in some extra shopping but your purse strings don't allow you to. In this case, just put it in your Shopping List and next time when you have received your pocket money or your salary or some money from your aunt just go to the Shopping List and indulge. Also, you might want to send a gift directly to a friend whose birthday is probably a month later. So, if you come across the perfect product for him/her just add it to your Shopping List and log on a week or two before and add it to your Shopping Cart directly.

In your personal area you can view the details of all the orders you've placed with HomeShop18.com till date. Just click on Order History in My Account section and see the full details against the order numbers of your earlier purchases. You can select the start date and the end date.

You can change your default shipping address depending on where you want your order delivered. Just go to My account address book and View and Edit Billing Details. from your Shipping Address. You can also access this functionality from the shopping cart stage by clicking on 'Add new address'

HomeShop18.com provides you various payment options to enable easy shopping.

• CREDIT CARD (Master/VISA)
• Cheque - Payable at NEW DELHI
• Outstation Cheque
• Demand Draft - Payable at NEW DELHI
• Cash on Delivery
• Cash Before Delivery
• 3 EMI of ICICI Bank (0% Interest and No additional charges)
• 3 EMI of HDFC Bank (0% Interest and No additional charges)
• 3 EMI of Citibank (0% Interest and No additional charges)
• Internet Banking

The refund will be processed for the cancelled Sub Order through the same mode of payment Eg: If the payment is made through Credit Card and the status is marked as cancelled, the amount would be refunded to the credit card's account.

Refund Process:
For Credit card/Debit card mode of payment, refund processing time is 6-8 working days
For COD/cheque/DD mode of payment, refund-processing time is 15-20 working days.
Cheque will be made as per Billing Name provided.
For orders placed through gift certificates, refund would be provided in form of a new gift certificate with the same value.

• Browse through the product catalogue on HomeShop18 and put the items you would like to buy in your Shopping Cart.
• On the subsequent page, you can redeem your Gift Certificate/Discount Coupon by entering the unique Gift Certificate/Discount Coupon No. in the box provided.
• The Shopping Cart value will be recalculated and the balance order value, if any, is to be paid for through the payment options on our web site.
• Please enter the Gift Certificate/Discount Coupon number without any spaces or special characters and as it is given to you.
  
  

• Gift Certificate/Discount Coupons can be redeemed only towards the purchase of products excluding services listed on the website.
• Gift Certificates are not redeemable /refundable for cash and cannot be returned for a cash refund under any circumstances.
• Two or more Gift/Discount  Certificates cannot be clubbed together towards purchase of products on HomeShop18.com. Each Gift Certificate/Discount Coupon has an expiry date and is valid till that time only. This date is communicated at the time of issue of a Gift Certificate/Discount Coupon.
• In case a Gift Certificate/Discount Coupon Number is non-functional on account of any technical reason, your sole remedy, and our sole liability, shall be the reissuing/replacement of the particular Gift Certificate/Discount Coupon number.
• HomeShop18 is not responsible for any lost or stolen Gift Certificate/Discount Coupon numbers and no representations in this regard will be accepted in any form or nature.
• All Gift Certificate/Discount Coupons redeemed on HomeShop18 shall be governed by & construed in accordance with the applicable laws in India. All matters with respect to this offer are subject to the jurisdiction of the Courts at Delhi only.
• HomeShop18 reserves the right to change these terms and conditions from time to time at its discretion and without any intimation to the customer of any sort.
• The Gift Certificate/Discount Coupon can be redeemed only once by the user.